Privacy policy

Privacy Policy

Last updated: October 9, 2025

At Aurabits, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and share your data when you visit our website, make a purchase, or communicate with us (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

Updates to This Policy

We may occasionally update this policy to reflect operational or legal changes.
If that happens, we’ll post the updated version here and revise the “Last updated” date.

Information We Collect

We collect personal information in several ways depending on how you interact with us.

1. Information you provide directly:

  • Contact details (name, address, email, phone number)

  • Order and payment information (billing/shipping address, order details)

  • Account details (username, password, preferences)

  • Support messages and communication history

Information collected automatically:
When you browse our site, we may automatically collect:

  • Device and browser data

  • IP address and general location

  • Pages visited, time on site, and interactions
    We use cookies and similar technologies to make your experience smoother, remember preferences, and analyze traffic.

Information from third parties:
We may receive data from:

  • Payment processors (for secure transaction processing)

  • Shipping partners (for order delivery updates)

  • Marketing and analytics tools (to understand website performance and improve customer experience)

How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our website and product experience

  • Communicate with you about your order or account

  • Send relevant offers, newsletters, and updates (only if you opt in)

  • Prevent fraudulent or unauthorized activity

  • Comply with applicable laws and regulations

If you live in the EEA, we rely on our legitimate interests or your explicit consent to process personal data in line with GDPR.

Cookies and Tracking

We use cookies to personalize your shopping experience and understand site activity.
You can control cookies through your browser settings. However, disabling them may limit certain features.

We also support Global Privacy Control (GPC) signals, allowing you to easily opt out of targeted advertising.
More about GPC: https://globalprivacycontrol.org

How We Share Information

We may share limited personal data with:

  • Service providers (payment processors, logistics, and analytics platforms)

  • Business partners who help us run advertising or promotions

  • Affiliates within the Aurabits group for operational support

We do not sell your data.
Any shared information is handled according to strict privacy and data security agreements.

Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal data from anyone under 16.
If you believe a child has provided information to us, please contact us to have it deleted.

Data Security and Retention

We use industry-standard encryption and security measures to protect your data.
No online platform can be completely secure, but we take every reasonable step to safeguard your information.
We keep your data only as long as needed to provide our Services and comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Request data transfer to another service (data portability)

  • Opt out of targeted advertising or data sharing

To exercise these rights, contact us at support@aurabits.shop.
We may need to verify your identity before processing your request.

International Transfers

Your information may be stored or processed outside your country of residence.
When transferring data internationally, we use standard safeguards such as EU Standard Contractual Clauses to ensure your data remains protected.

Contact Us

If you have any questions, concerns, or requests about your personal data, please reach out to us:

Aurabits International Ltd
support@aurabits.shop
Unit A 82 James Carter Road, Mildenhall, England, IP28 7DE